Sizing

How does sizing work for virtual consultations ?

We will guide you on how to take your measurements. You will need measuring tape and someone to assist you for the virtual consultation.

How do I determine my size for a sale garment?

We provide a comprehensive sizing guide to help you accurately measure yourself for a perfect fit. You can also schedule a consultation for personalized assistance.

Shipping

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey.

Are there expedited shipping options available?

Yes, we offer expedited shipping options for those who need their garments sooner. You can choose your preferred shipping method during checkout.

Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary, and you can find detailed information during the checkout process.

Returns and Exchanges

What is your return and exchange policy?

We do not offer refunds, returns, or exchanges on custom and sale items due to the personalized nature of these pieces. Please carefully review your order before finalizing.

What if my garment arrives damaged or with an issue?

In the rare event of damage, please contact us immediately with photos. We will assess the situation and provide guidance on the next steps.

Consultations

How do virtual consultations work?

Virtual consultations are conducted through Zoom or FaceTime. Schedule an appointment, pay the non-refundable fee to secure your slot, and your fee will be applied to your balance if you book.

What does the consultation fee cover?

The $50 consultation fee secures your date and time. It will be applied to your balance if you decide to book our services.

Appointments

Do I have you accept walk-ins?

No, we are by appointment only.

Do I have to come in for a fitting?

Yes, attending at least one in-person fitting is mandatory. Initial fittings are scheduled approximately two months prior to the wedding or event date, providing ample time for adjustments and ensuring a perfect fit. Final fittings take place approximately a month or less before the wedding or event, allowing for any last-minute alterations for an impeccable look on your special day.