FREQUENTLY ASKED QUESTIONS
1. What is the normal turnaround time?
- All garments are made to order within 12-14 business days. 14-21 days during the Holidays
2. What about shipping?
- US & International / 4 to 6 weeks
- US & International Rush / 2 to 4 weeks
- Custom / 4 to 6 weeks
3. How far in advance do I need to place my order?
- 3 weeks in advance. However we do have a rush fee of $75 where you will receive you garments in 3-5 business days. Select rushed domestic shipping at checkout
4. What is your return policy?
- All returns MUST be made within 10 days of the date you receive your order in their original, unwashed, unworn, undamaged and smoke-free condition. Return shipping is the responsibility of the customer. We do not offer cash refunds! Store Credit only! No returns or exchanges on custom orders.
5. What shipping carrier do you use?
- USPS Priority Flat Rate for domestic use. UPS or Fedex for international Shipping.
6. Do you provide custom options for special body types?
- We require all customers to provide their measurements.
- Fill out the custom form and provide us with your measurements for your bust, waist, hips, and etc. Add any other specifications you think we need to know to get your order right the first time. Price varies per request
7. Do you provide colors outside of your selection for special occasion?
- Yes. We provide custom colors options per customer request. Price varies per request. Please fill out custom form for all inquiries.
8. Do you make specialty garments?
- Yes. We make specialty garments per customer request. We also specialize in (prom, bridal, and anniversary engagements) See custom form for special request and set up a in-person or virtual consultation for a small fee of $25. The consultation fee will go towards your purchase.
For any questions not answered above please feel free to contact us.